Jaeger-LeCoultre launches a Care Program to continuously provide richer, more innovative and tailored experience for its customers, in line with evolving global customer needs and desire for personalized content, technical expertise and education.
This Care program will deploy a dedicated digital platform, highly personalized with value-added information, advice and services as well as an up to 8-year International Limited Warranty across all clocks and watches.
In the course of spring 2019, Jaeger-LeCoultre customers can register exclusively their Jaeger-LeCoultre clocks and watches on a dedicated online platform that enable them to manage their personal collection and to benefit from the Maison’s personalized new services – the Jaeger-LeCoultre Care program.
Timepieces that are still curently covered by the original "International Limited Warranty" will be eligible for the warranty extension upon online registration to the Jaeger‑LeCoultre Care Program on jaeger-lecoultre.com/services.
After their registration, Jaeger-LeCoultre clients will receive personalized services throughout the life of their timepieces.
For In-store, clients will receive added-value service regarding maintenance or enhancement of their timepieces, such as functional checks or engraving tool.
For Online, clients will receive specific information and advice provided by our craftsmen on their specific timepieces in addition to pre-configured digital tools for personalization and care.
Designed to foster an intensified relationship with customers around the world, the Care program is supported by Jaeger-LeCoultre’s global multi-channel network to meet customers wherever they prefer to shop or connect with the Maison. Customers can receive advice and support related to the online platform across all of Jaeger-LeCoultre’s official POS [and e-commerce partners] globally, regardless of whether they have made their purchase in-store or online.